Clearer evidence and a practical repair plan
Visible damage recorded
We assess the affected roof area and describe the work it appears to need.
Further loss limited
We can consider temporary protection where access and conditions are safe.
Authorisation respected
We keep the agreed scope clear before full reinstatement work proceeds.
Record incident damage before the repair begins
Storms, impacts and sudden water damage can leave a roof exposed and may lead to an insurance claim. Start by taking photographs from a safe position and noting when the damage appeared. Do not climb onto the roof or remove material if that creates a risk. We can assess the visible roofing damage and define the repair scope, including temporary protection where conditions allow. A clear record helps separate the incident-related damage from wear that was already present, which is often important when the insurer reviews the claim.
Understand what has been authorised
Insurers may request information or approval before full reinstatement starts. We recommend checking the policy process and making sure the agreed roofing scope is clear. Once authorised, work may involve removing damaged material, checking exposed layers and installing permanent replacement coverings or details. Related flashing, outlets or junctions are included where they form part of the defined damage. We keep emergency protection and final reinstatement separate, so temporary action is not mistaken for completed insurance work.
Frequently asked questions
Should I contact my insurer before arranging roof repairs?
Check your policy and contact the insurer as soon as practical. Emergency steps may be needed to prevent further loss, but full repair authorisation can follow a set process. Keep photographs, dates and requested records.
Can you tell whether damage is old or storm-related?
We can inspect visible roofing defects and describe their condition, location and likely repair needs. The insurer decides claim coverage. Clear assessment helps distinguish a specific incident area from unrelated wider deterioration.
What is temporary protection during an insurance claim?
It is short-term weatherproofing intended to limit further water entry before permanent work can proceed. It may be needed while access, materials or insurer authorisation are arranged, and it should not be treated as the final repair.